Terms and Conditions
Payment, cancellation and refund policy
To secure a date and finalize an order with Apple Butter Cakery, a deposit must be made. Once your order details are confirmed, you will receive instructions on how to pay the deposit. Your order will only be considered confirmed by Apple Butter Cakery after the deposit is received and a confirmation is sent to you.
All deposits are non-refundable
The remaining payment must be paid 7 days prior to the event date as indicated on your invoice. Orders will not be delivered or ready for pickup if the balance has not been paid within this deadline, unless previously agreed upon arrangements have been made.
Cancellation
Apple Butter Cakery will provide refunds based on the following:
- More than 14 days prior to event - Full refund minus deposit
- Up to 72 hours prior to event - 50% of total cake cost
- Less than 72 hours - no refund will be given unless at the discretion of Apple Butter Cakery on a case by case basis
Once a cake is collected by you or a designated individual and taken off our property, it is deemed as "Accepted." Refunds requested due to issues with the decorating style, color shade, or general design will not be honored after pickup. However, if you are dissatisfied with the finished product upon collection, we may, at our discretion, offer a refund on the condition that the cake is returned to Apple Butter Cakery.
Once the product has been collected, the customer assumes full responsibility for its transportation to their location. Upon pickup, instructions for safe transport of your cake or products will be provided and a signature will be required to acknowledge the customer's liability. Apple Butter Cakery cannot be held accountable for any damage to the product after delivery or pickup.
Click and collect/delivery conditions:
Please note a minimum of 5 days notice is required on all online orders, otherwise the order will be reversed. Please select your collection/delivery date carefully upon checkout.
BY BOOKING, AND PAYING A DEPOSIT/ANY AMOUNT YOU ARE AUTOMATICALLY AGREEING TO THE ABOVE TERMS & CONDITIONS.